Your privacy is important to Neven Sleep, LLC, (“Neven”). We are committed to recognizing your need for appropriate protection and management of the information you share with us.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as your name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. We do not collect Personal Information from you unless you voluntarily provide it to us.
“Non-Personal Information” means information that does not identify any individual, including without limitation IP type, IP host address, ISP address, cookie IDs and segment IDs associated with cookie IDs, pages viewed and/or search terms entered, browser type, operating system, duration and frequency of visits, anonymous usage statistics including frequency of messaging and interaction with other users, clickstream data, other log file data, or social analytics and tracking measurements. On mobile devices, we may also collect device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.
INFORMATION WE COLLECT
Personal Information. In general, you can visit the Website without telling us who you are or revealing any Personal Information; however, there may be times that we ask you to provide Personal Information (e.g., when you purchase products on the Website, you will be required to provide us with Personal Information, such as your name, email address, shipping and billing addresses). We may also maintain a record of your product purchases.
Whether or not to provide your Personal Information is completely your own choice, and we only collect Personal Information when you choose to provide it to us. However, if you choose not to provide the requested Personal Information to us, you will be unable to purchase products or access certain services, offers and content on the Website. In addition, there may be times when we need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive additional marketing communications from us.
Making Payments. When you make payments through the Website, you will be required to provide Personal Information, such as your credit card number, to our third-party service providers.
COMMUNICATIONS WITH US
When you communicate with us, we may collect Personal Information. For example, if you submit an email to us and include any Personal Information in the email, you expressly consent to receive emails from us. We may use emails to communicate with you, to send information that you have requested or to send information about other products and services developed or provided by us or our partners; provided that, we will not disclose your email address to another party to promote their products or services directly to you without your consent. If you contact us, we may keep a record of that correspondence.
Surveys. From time to time we may ask you to participate in online surveys to improve our products, the Website, and/or services. If you decide to participate, you may be asked to provide certain information that may include Personal Information, such as contact information and information about your height, weight, gender, or date of birth.
Non-Personal Information. We also collect Non-Personal Information by using cookies, pixels, server logs, and other similar technology as you use the Website.
We may use services hosted by third parties to help us operate and improve the Website and/or conduct business (including, but not limited to, maintenance services, database management services, payment processing services, web analytics services, etc.). The services may collect information sent by your browser as part of a web page request, including your IP address or cookies. If these third-party services collect information, they do so anonymously and in the aggregate to provide information helpful to us, such as website trends, without identifying individual visitors. Please let us know if you want a list of such providers and/or vendors by sending us an email to email@example.com.
If you fill out the “Contact” form on this website, we may ask you to provide some Personal Information (such as name and e-mail address). Further, if chat is available through this Website, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally-identifiable information (e.g., Social Security Number; date of birth; driver’s license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.
Information that you provide to us through the “Contact” form or an online chat will be used so that we may respond to your inquiry. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as described below.
We use your Personal Information for internal analytical and marketing purposes, such as:
- confirming and tracking your order, subscription, or registration;
- analyzing preferences, trends, and statistics;
- informing you of our new products, services, and offers; and
- providing you with other information from and about Neven.
We do not sell or lease your Personal Information to third parties for their marketing purposes.
We contact you only in ways compatible with your communications choices. If necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
We may share contact information and other data with businesses controlling, controlled by, or under common control with Neven. In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Neven or to others. We may also disclose your contact information when we believe the law or legal process requires it.
OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT YOU
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know. In the U.S., you can send us an email to firstname.lastname@example.org. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us, please contact us the same way. If you like, you may use one of the following statements in your message to us:
- I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
- I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
- I prefer not to have my contact information provided to third parties for their marketing purposes.
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our websites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.
PROTECTING CHILDREN; CALIFORNIA USERS
By visiting or accessing this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow your minor dependents to use this website. We do not knowingly collect, use or disclose Sensitive Information from minors. If we learn that we have collected Sensitive Information from a minor, we will delete that data from our systems. Please visit the FTC’s website at http:www.ftc.gov/ for tips on protecting children’s privacy online.
Neven takes special care to protect the safety and privacy of children. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the internet.
California users under the age of 18 may request the removal of their content or information publicly posted on websites or mobile applications by sending us an email. Please note that most of the user content that appears on the website is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
CALIFORNIA DO NOT TRACK
Our web services do not alter, change, or respond upon receiving Do Not Track (DNT) requests or signals in browsers. As described in more detail above, we track user activity using web server logs, cookies and similar technologies. Information collected in web server logs helps us analyze website usage and improve the user’s experience. Cookies allow us to offer you a customized experience and present relevant advertising to you.
Effective Date: December 20, 2018