Privacy Policy

Privacy Policy

Your privacy is important to Neven Sleep, LLC, (“Neven”). We are committed to recognizing your need for appropriate protection and management of the information you share with us.

This Privacy Policy explains how Neven may collect, use, and disclose information we obtain through our website, including its mobile applications and microsites (collectively, the “Website”). In this policy, you can learn what kind of information we collect, when and how we might use that information, how we protect the information, and the choices you have with respect to your personal information. By using this Website, sharing information with us, purchasing our products and otherwise communicating with us, you are accepting and consenting to the practices described in this Privacy Policy. This Privacy Policy is incorporated by reference into our Website Terms and Conditions of Use (the “Terms and Conditions”).

Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as your name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. We do not collect Personal Information from you unless you voluntarily provide it to us.

Non-Personal Information” means information that does not identify any individual, including without limitation IP type, IP host address, ISP address, cookie IDs and segment IDs associated with cookie IDs, pages viewed and/or search terms entered, browser type, operating system, duration and frequency of visits, anonymous usage statistics including frequency of messaging and interaction with other users, clickstream data, other log file data, or social analytics and tracking measurements. On mobile devices, we may also collect device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.


Personal Information. In general, you can visit the Website without telling us who you are or revealing any Personal Information; however, there may be times that we ask you to provide Personal Information (e.g., when you purchase products on the Website, you will be required to provide us with Personal Information, such as your name, email address, shipping and billing addresses). We may also maintain a record of your product purchases.

We collect information about our users in three ways: directly from the user, from our web server logs and through cookies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information you provide with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it.

Whether or not to provide your Personal Information is completely your own choice, and we only collect Personal Information when you choose to provide it to us. However, if you choose not to provide the requested Personal Information to us, you will be unable to purchase products or access certain services, offers and content on the Website. In addition, there may be times when we need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive additional marketing communications from us.

Using the Site. We collect information you post through the Website. For example, if you post a review or other materials on the Website, we will collect the information you post in such submissions, including Personal Information. If you post information to any public area of the Website, such information will be considered “public” and will not be subject to the privacy protections set forth in this Privacy Policy.

Making Payments. When you make payments through the Website, you will be required to provide Personal Information, such as your credit card number, to our third-party service providers.


When you communicate with us, we may collect Personal Information. For example, if you submit an email to us and include any Personal Information in the email, you expressly consent to receive emails from us. We may use emails to communicate with you, to send information that you have requested or to send information about other products and services developed or provided by us or our partners; provided that, we will not disclose your email address to another party to promote their products or services directly to you without your consent. If you contact us, we may keep a record of that correspondence.

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. We are not responsible for removing your Personal Information from the lists of any third party who has previously been provided with your information in accordance with this Privacy Policy

Surveys. From time to time we may ask you to participate in online surveys to improve our products, the Website, and/or services. If you decide to participate, you may be asked to provide certain information that may include Personal Information, such as contact information and information about your height, weight, gender, or date of birth.

Non-Personal Information. We also collect Non-Personal Information by using cookies, pixels, server logs, and other similar technology as you use the Website.


We may use services hosted by third parties to help us operate and improve the Website and/or conduct business (including, but not limited to, maintenance services, database management services, payment processing services, web analytics services, etc.). The services may collect information sent by your browser as part of a web page request, including your IP address or cookies. If these third-party services collect information, they do so anonymously and in the aggregate to provide information helpful to us, such as website trends, without identifying individual visitors. Please let us know if you want a list of such providers and/or vendors by sending us an email to

In addition, we may use services provided by third parties to display relevant content, products, services and advertising to you. These third parties may use cookies, web beacons and similar technologies to collect or receive information from this Website and elsewhere on the internet. They may then use that information to provide measurement services so we can understand your interests and retarget advertisements based on your previous visits to this Website. Please keep in mind that we do not share your personal information with any third-party advertiser, ad server or ad network.

You may be able to opt-out of the collection and use of information for ad targeting by some third parties by visiting You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising. Please see “Cookies” in the section below for more information on how you can control the use of cookies on your computer.


If you fill out the “Contact” form on this website, we may ask you to provide some Personal Information (such as name and e-mail address). Further, if chat is available through this Website, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally-identifiable information (e.g., Social Security Number; date of birth; driver’s license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.

Information that you provide to us through the “Contact” form or an online chat will be used so that we may respond to your inquiry. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as described below.

We use your Personal Information for internal analytical and marketing purposes, such as:

  • confirming and tracking your order, subscription, or registration;
  • analyzing preferences, trends, and statistics;
  • informing you of our new products, services, and offers; and
  • providing you with other information from and about Neven.

We do not sell or lease your Personal Information to third parties for their marketing purposes.

We contact you only in ways compatible with your communications choices. If necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

We may share contact information and other data with businesses controlling, controlled by, or under common control with Neven. In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Neven or to others. We may also disclose your contact information when we believe the law or legal process requires it.


We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know. In the U.S., you can send us an email to Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us, please contact us the same way. If you like, you may use one of the following statements in your message to us:

  • I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
  • I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
  • I prefer not to have my contact information provided to third parties for their marketing purposes.

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.


In order to offer and provide a customized and personal service, our websites and applications may use cookies and similar technologies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies also can tell us where visitors go on a website and allow us to save preferences for you so you won’t have to re-enter them each time you visit. The use of cookies is relatively standard. Most internet browsers are initially set up to accept cookies, but you can use your browser to either notify you when you receive a cookie or to disable cookies.

If you wish to disable cookies from this site, you can do so using your browser. You should understand that some features of many sites may not function properly if you don’t accept cookies. For more information about using browsers to manage cookies, please see You can also refuse to accept Flash cookies from this website using Adobe’s Flash management tools. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.

By visiting this website, you consent to the use of cookies and similar technologies in accordance with this Privacy Statement.


We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our websites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.


By visiting or accessing this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow your minor dependents to use this website. We do not knowingly collect, use or disclose Sensitive Information from minors. If we learn that we have collected Sensitive Information from a minor, we will delete that data from our systems. Please visit the FTC’s website at for tips on protecting children’s privacy online.

Neven takes special care to protect the safety and privacy of children. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the internet.

California users under the age of 18 may request the removal of their content or information publicly posted on websites or mobile applications by sending us an email. Please note that most of the user content that appears on the website is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.


Our web services do not alter, change, or respond upon receiving Do Not Track (DNT) requests or signals in browsers. As described in more detail above, we track user activity using web server logs, cookies and similar technologies. Information collected in web server logs helps us analyze website usage and improve the user’s experience. Cookies allow us to offer you a customized experience and present relevant advertising to you.


We may revise this Privacy Policy from time to time. Changes to this Privacy Policy will be effective when posted. If this Privacy Policy or our information practices change in a significant way, we will post the policy changes here. You are responsible for reviewing the current policy when you visit this website. Your continued use of this website is an acknowledgment and consent to any terms contained in this Privacy Policy, as it may be amended from time to time. By visiting our website, you acknowledge and agree that you have read this Privacy Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Privacy Policy. If you do not agree to all of the terms, conditions and practices set forth herein, you should cease use of the site immediately.


If you have any additional questions or concerns about this Privacy Policy, please contact us via the phone number, “Contact” form or mailing address listed on this website or send us an email at

Effective Date: December 20, 2018